Digital products and cancellation
Exam Quay sells digital content only. No physical item is supplied.
Where you ask us to make a download available during the statutory cancellation period, we will seek your express consent to immediate supply and your acknowledgement that your right to cancel will be lost once access to the digital content begins. If access has not begun, contact us promptly at info@knowledgequay.com.
If the required consent and acknowledgement were not obtained, any cancellation rights given by applicable law remain available.
Faulty, inaccessible or misdescribed files
Your statutory rights are not affected. Digital content must be of satisfactory quality, fit for purpose and as described. If a file is faulty, materially misdescribed, corrupted or cannot be accessed because of a problem on our side, contact us with the order number and product title.
We will first provide a working replacement, corrected file or other appropriate remedy. Where repair or replacement is impossible, cannot be completed within a reasonable time, or would cause significant inconvenience, we will provide the price reduction or refund required by law.
Incorrect and duplicate purchases
Please contact us promptly if you bought the wrong product by mistake, were charged twice, or received a file different from the one ordered. We will review the circumstances fairly. We cannot promise a change-of-mind refund after a correctly supplied digital file has been accessed where the cancellation right has validly ended.
How to request help or a refund
Email info@knowledgequay.com and include:
- the order number;
- the email address used at checkout;
- the product title; and
- a description or screenshot of the problem.
Approved refunds are returned to the original payment method, subject to the payment provider’s processing time and any applicable legal deadline.